UK Contact Phone Numbers

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Tesco

Tesco Telephone Number: 0871 472 1675

Inside a Tesco supermarket in Bradley Stoke, South Gloucestershire. Image courtesy of Wikimedia Commons.

If you would like to get in touch with Tesco to seek assistance, provide feedback, lodge a complaint or for any other reasons, please call Tesco’s freephone line at 0800 50 55 55. Alternatively, you may call 0330 123 4055 which will be billed at local rates.

If you would like speak directly to individual departments, please use the telephone numbers listed below:

BY TELEPHONE

Tesco Stores Main Customer Service Line: 0871 472 1675

General Tesco Enquiries: 0871 472 1675

Operating Hours: 8 a.m. to 8 p.m. (Monday to Saturday), 9 a.m. to 6 p.m. (Sunday)

Tesco Groceries: 0800 323 4040 (freephone), 0330 123 4040 (local rate)

Operating Hours: 7 a.m. to 11 p.m. (Monday to Saturday), 10 a.m. to 10 p.m. (Sunday)

Tesco Wine: 0800 323 4080 (freephone), 0330 123 4080 (local rate)

Operating Hours: 8 a.m. to 11 p.m. (Monday to Friday), 8 a.m. to 8 p.m. (Saturday), 10 a.m. to 6 p.m. (Sunday)

Tesco Direct (clothing, appliances, furniture, toys, etc.): 0800 323 4050 (freephone), 0330 123 4050 (local rate)

Operating Hours: 8 a.m. to 11 p.m. (Monday to Friday), 8 a.m. to 8 p.m. (Saturday), 10 a.m. to 6 p.m. (Sunday)

Tesco Tech Support (electrical): 0800 323 4060 (freephone), 0330 123 4060 (local rate)

Operating Hours: 8 a.m. to 11 p.m. (Monday to Saturday), 9 a.m. to 10 p.m. (Sunday)

Tesco Clubcard: 0800 591 688 (freephone), 0330 123 1688 (local rate)

Operating Hours: 8 a.m. to 8 p.m. (Monday to Friday), 9 a.m. to 6 p.m. (Saturday)

Tesco Clubcard Boost: 0808 100 0707 (freephone), 0330 123 0707 (local rate)

Operating Hours: 8 a.m. to 8 p.m. (Monday to Friday), 8 a.m. to 6 p.m. (Saturday)

Tesco Mobile: 0345 301 4455 (local rate)

Operating Hours: 8 a.m. to 9 p.m. (Monday to Friday), 8 a.m. to 8 p.m. (Saturday), 10 a.m. to 6 p.m. (Sunday)

Tesco Investor Relations: 1707 912 922 (Sean Ellerker)

Operating Hours: 8 a.m. to 8 p.m. (Monday to Friday), 8 a.m. to 6 p.m. (Saturday)

Tesco Media: 01707 918 701 (Stuart Muir, Media Response Manager)

Operating Hours: 8 a.m. to 8 p.m. (Monday to Friday), 8 a.m. to 6 p.m. (Saturday)

* Call charges: Kindly note that all phone calls to Tesco numbers starting with 0800 from BT landlines are free (additional rates may apply using other providers and mobile phones - capped at 15p per minute). Telephone calls made to numbers starting with 03 will incur local charges ranging from 9p (landlines) to 55p (mobile) per minute.

BY EMAIL

Tesco encourages the use of its online contact forms (listed below). However, if you would like to write an email directly to them, please send it to:

  • Customer Service: customer.service@tesco.co.uk
  • Investor Relations: Investor.relations@uk.tesco.com
  • In-store Filming Request: filming.request@uk.tesco.com
  • Charity Fundraising: charity.enquiries@uk.tesco.com

In addition, if you have information or are concerned about any exploits or vulnerabilities involving Tesco’s website, please send an email to: security@uk.tesco.com

BY CONTACT FORM AND ONLINE CHAT

Tesco has split its support unit to individual departments. Please use the URLs below to have an online chat with a representative during operating hours* (click on the blue Tesco Chat button) or just fill in the contact form and someone will get in touch with you.

  • Groceries Team: https://www.tescohelp.com/tesco/forms/ghs_form.html
  • Wine Team: https://www.tescohelp.com/tesco/forms/wine_form.html
  • Tesco Direct Team: https://www.tescohelp.com/tesco/forms/direct_form.html
  • Clubcard Team: https://www.tescohelp.com/tesco/forms/clubcard_form.html
  • Clubcard Boost Team: https://www.tescohelp.com/tesco/forms/clubcard_form.html
  • Tesco Mobile Team: http://www.tescomobile.com/contact-us

If you are interested to become a Tesco supplier, please submit your application using this form: https://www.tescoplc.com/contacts/suppliers/

BY POST

There are several addresses to reach Tesco using post.

To write to Tesco’s head office, please use this address:

 

Tesco PLC
Tesco House
Shire Park
Kestrel Way,
Welwyn Garden City
AL7 1GA

 

For feedback, general enquiries and complaints, please use the following address:

 

Tesco Customer Services
Freepost SCO2298
Dundee DD1 9NF

 

For Tesco Direct related issues, please send your letter to:

 

Tesco Direct
Customer Service Center
Baird Avenue
Dundee
DD2 3TN

 

Clubcard and Clubcard Boost customers can direct their letters to:

 

Tesco Club card
FREEPOST
TESCO SCO 5043
Dundee DD29XU

 

Tesco Supermarket at Montrose, Scotland. Image by Ann Harrison.

BY SOCIAL MEDIA

To connect with Tesco on the social media, please follow one or all of their social media accounts below.

HOW TO LODGE A COMPLAINT TO TESCO

To file a complaint with Tesco, please make a call to its main customer service lines at either 0800 50 5555 or 0330 123 4055. Keep in mind that Tesco deals with thousands of calls a day, so be prepared to be greeted by an automated answering service and be placed on hold for an extended period of time (especially during peak hours). To cut on your waiting time, it would be advisable to call the relevant department directly using the numbers listed on the top of this page.

However, before making the call, please note down all the relevant details concerning your complaint so you will not missed out on anything later. Keep your receipt close by as well so you will not have to scramble around looking for it in the middle of a call. Always note down the name of the person you are speaking to and the time of the call. This will be useful if you decide to escalate the complaint. In such an instance, write a brief letter detailing the failure of service and subsequent actions taken by Tesco’s customer service representatives, and send it to Tesco Customer Services, Freepost SCO2298, Dundee, DD1 9NF. Remember to include a copy of the receipt and any photographs (if any) to support your case.

A Tesco distribution centre at Selangor, Malaysia. Image by Khairul Hazim.

HISTORY OF TESCO

Tesco was founded by former Royal Flying Corps airman Sir John Edward Cohen in 1919, 1924 or 1929 – depending on how you see it. After leaving the RC, the Londoner started a retailing business in 1919 at a roadside stall in East End. He primarily sold surplus groceries which he purchased in bulk. In 1924, Sir Cohen began to sell his own line of teas under the brand of Tesco (which is an amalgam of the name of his tea supplier, TE Stockwell (TES), and his own (CO). Sir Cohen opened the first store under the brand name of Tesco in 1929 in in Burnt Oak in north London.
Tesco grew rapidly and was listed on the London Stock Exchange in 1947 for 25p a share. Over the next decade and a half, Tesco went on a buying spree and bought over 500 stores, including all 212 branches of Irwin stores. Over the next several decades, it would go on to achieve many firsts in the industry, including the first stamp, superstore and computerised checkouts.
Today, Tesco has grown to become the third largest retailer in the world with presence in 11 countries. Tesco owns 6,902 stores around the world and employs over 476,000 people (equivalent to the population of Liverpool). With almost 300,000 employees in UK alone, Tesco is the biggest private sector employee in the country. In 2015, Tesco recorded revenues of £48.4 billion, which is larger than the annual GDP of countries like Uruguay, Croatia and Jordan.

USEFUL TESCO URLS: