Virgin Media 0871 472 1671
Calls Cost 13p per minute plus your company's access charge
Virgin Media Head Office Telephone Number: 0871 472 1671 Calls Cost 13p per minute plus your company's access charge
Courtesy of Shutterstock
BY TELEPHONE (FOR SUPPORT AND COMPLAINTS)
Operating Hours: 8 a.m. to 12 a.m. daily, 365 days a year
*Calls cost 7p per minute plus your phone company’s access charge
Operating Hours: 8 a.m. to 5.30 p.m., Monday to Friday
For general feedback, complaints or enquiries: http://www.virginmedia.com/contact-us.html
If you plan to post a letter to Virgin Media, please send it to their head office at:
Virgin Media Head Office
For written complaints, please send it to
Virgin Media head office at Bartley Wood Business Park. Image by David Long.
Virgin Media is a large, billion-pound organisation with thousands of employees and millions of customers. While the company does not release any internal statistics, it’s not hard to imagine the huge volume of calls that the company handles daily.
As such, your first point of contact will likely be an automated voice menu. Be prepared to wait for a while before you are connected to a human representative and be transferred to the correct department or personnel. Don’t make a call when you are rushed for time, especially during peak hours, as you may be required to be on the line for a period of time.
You will be subjected to identity verifications, so please remember your personal details. In addition, before calling, organise your thoughts and keep any documents close by to ensure you can provide all the required information accurately and thoroughly at the first time of asking. Please be patient when you are required to go through repeated verifications, or asked to repeat your complaint or request for assistance when you get transferred to a different department. In the long run, maintaining your composure is far more productive to your needs than losing your temper.
If Virgin Media’s representatives are unable to provide you with a satisfactory response or service, please request for your case to be escalated to a supervisor or manager. Remember to note down the names of the staff you spoke to as well as details of your conversation for easy reference.
In exceptional cases, you may wish to put your complaint in writing and seek recourse directly with the management at the head office. In such an instance, please send your letter to Virgin Media, P.O. Box 333, Matrix Court, Swansea, SA7 9ZJ.
If the matter remains unresolved, you have the option to seek independent mediation or arbitration with Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Service. Read through the requirements and remember to include all relevant information about your complaint to either one of the agencies.
Virgin Media Inc., the offspring of multiple mergers, acquisitions and buy-outs, can trace its roots back to the founding of Croydon Cable in 1984. Virgin Media officially came into existence in February 2007 as a result of a corporate rebranding exercise and mergers of several subsidiary companies including NTL Inc., Telewest Communications, Virgin.net and Virgin Mobile. Virgin Media is the first ‘quad play’ media organisation in the UK when it successfully rolled out TV, internet broadband, fixed-line phone and mobile phone services for consumers in the same year.
Virgin Media, a subsidiary of Liberty Global, is incorporated in the state of Delaware in the United States and is publicly traded on the NASDAQ and London Stock Exchange. Its operation in the UK is conducted through three subsidiaries: Virgin Media Ireland, Virgin Media Business and Virgin Mobile UK.
As of June 2015, Virgin Media UK has a network reach of 16.3 million subscribers for its digital cable, internet, TV and telephony services. The company recorded earnings of £377.5m on the back of a £4.62 billion revenue in 2015, which makes it the third largest media company in the UK behind the BT Group and Sky plc.