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If you would like to get in touch with Argos Credit Card or any of its departments, you may do so by calling one of the following telephone numbers:
Operating Hours: 8 a.m. to 8 p.m. from Monday to Saturday, and 9 a.m. to 6 p.m. on Sunday
Please note that the numbers listed below may be hosted by either Argos/
Argos Card team: 03456 400 700
Argos Card Services Customer Service: 0330 099 3001, (Operating Hours: 8 a.m. to 8 p.m. from Monday to Friday, and 9 a.m. to 5.30 p.m. on Saturdays. Closed on Sundays)
Reporting Lost or Stolen Argos Card (domestic): 0800 783 9003 (Operating Hours: 24 hours a day, 365 days a year)
Reporting Lost or Stolen Argos Card (from outside the U.K.): +44 161 444 4495 (Operating Hours: 24 hours a day, 365 days a year)
Argos Quick Call Automated Telephone Service (24/7/365): 01623 23 23 23 (Operating Hours: 24 hours a day, 365 days a year)
Argos Card Activation: 0800 781 9660, 01623 23 23 23 (Operating Hours: 8 a.m. to 9 p.m. Monday to Friday, and 9 a.m. to 5.30 p.m. on Saturday. Closed on Sundays)
Argos Card Repayment Option Plan: 0330 099 3010 (Operating Hours: 8 a.m. to 9 p.m. Monday to Friday, and 9 a.m. to 5.30 p.m. on Saturday. Closed on Sundays)
Argos Card Services has a dedicated phone line for customers who are experiencing financial difficulties and would like to speak to Argos about a repayment solution: 0330 099 3002 (Operating Hours: 8 a.m. to 9 p.m. Monday to Friday, and 9 a.m. to 5 p.m. on Saturday. Closed on Sundays)
For enquiries, feedback and support, please email Argos Credit Card Customer service: Customer.Services-Card@argos.co.uk
Emails for parent company, Home Retail Group: customercare–firstname.lastname@example.org
Home Retail Group Card Services Limited
Vanquis Visa Card
PO Box 399
If you would like to lodge a complaint concerning the Argos card, there are two complaint channels. The first is directly to Argos through the Home Retail Group. You may send the complaint letter to Home Retail Group Card Services Limited, Thynne Street, Bolton, BL11 1AS or write an email to CustomerCare@homeretailgroup.com. Argos aims to resolve all complaints within three working days. In the event they fail to do so, they will keep the customers updated on any developments.
The second complaint channel is through the card issuer, Vanquis Bank Limited. Letters of complaint should be addressed to the Customer Action Team at Freepost RSBJ-HULA-XLGG, PO Box 399, Chatham, ME4 4WQ.
However, if you are unable to obtain a satisfactory resolution to your complaint, you have the additional option of escalating your issue to the Financial Ombudsman Service (FOS), a Parliament-established agency designed to facilitate arbitration and resolution of issues between customers and financial businesses. Letters to the FOS should be sent to Financial Ombudsman Service at Exchange Tower, London E14 9SR. You may also call them at 0300 123 9 123 or 0800 023 4 567 to seek immediate assistance.
Argos Card Services is a massive organisation which handles thousands of calls every day. You should expect to be connected to an automated answering service and be placed on hold before speaking to a customer service representative. As such, you should find a suitable time where you won’t be pressed for time or be forced to attend to other matters. It is also important to prepare all relevant documentations in advance prior to making the call. Otherwise, you run the risk of having to make another call. In addition, if your issue is a complicated one, you should consider writing it down on a piece of paper first so you will not forget any important elements in your question.
As mentioned above, your first point of contact will be an automated answering service. To ensure that you will be directed to the correct person or department, listen carefully to the itemised menu being read out before pressing any number. If you are using a mobile phone, remember to open the dial pad before the menu is read as some automated systems can be ‘fooled’ when you are pressing the menu and navigation buttons on your mobile phone.
Owing to the large volume of calls handled by Argos’ call centres, it is very easy to for customers to get flustered owing to the long hold period. This is why you should only place a call during free hours to minimise the pressure and agitation. Don’t pick up the phone if you are in a rush.
When speaking to the customer representative, keep in mind that you are probably the 50th person he or she is speaking to today, and like you, their nerves are also already frazzled. Demonstrating your temper to them will not help resolve your issue – not one bit. Instead, a clear explanation of your issue, along with complete details (account numbers, date, names, etc.) will be much more beneficial. In the event the representative fails to resolve your issue, always ask to speak to a supervisor or manager first before lodging a formal complaint – matters are generally resolved faster.
Argos credit card is one of the most popular cards in Britain, with over three million active users. Argos cards, both Visa and MasterCard, were first issued in August 2006 when parent company Argos Retail Group, a catalogue and general merchandise retailer, teamed up with Barclays Bank in a 50/50 joint venture. In 2012, Argos ended its relationship with Barclays and announced a new partnership with Vanquis Bank Limited, which is currently only issuing Visa credit cards. Today, following several restructuring and two buyouts, Argos Card Services is a subsidiary of the Home Retail Group which is owned by supermarket giant Sainsbury’s.