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Do you have issues when making reservations with Airbnb? Is there a technical issue with your listing? Do you have questions about payment? Are you having trouble getting in touch with Airbnb? Well, you’re in luck! We have collated below all Airbnb contact numbers as well as other forms of communication with the company.
Operating Hours: 9 a.m. and 5.30 p.m., Monday to Friday, unless otherwise stated
• General line (UK): 0871 472 1693 Calls Cost 13p per minute plus your company's access charge (available 24 hours a day, this number can be used for all Airbnb-related matters, including reservation, hosting and billing)
• Booking: 0870 183 0620
• Complaint (general): 0871 472 1693 Calls Cost 13p per minute plus your company's access charge
However, please note that Airbnb encourages customers to use its internal messaging system for support-related communications instead of calling them. The company will respond to messages within 24 hours (although most messages are typically replied to within a couple of hours).
Airbnb does not publish any support emails. The company prefers customers to use the internal messaging system, which can be found here: https://www.airbnb.com/help/contact_us
However, you may try using the following email addresses of senior company executives.
• Aisling Hassell, Vice President Community Support: email@example.com
• Greg Greeley, President of Homes: Greg.Greeley@airbnb.com
• Belinda Johnson, Chief Operating Officer: Belinda@airbnb.com
• Brian Chesky, Co-founder and CEO: firstname.lastname@example.org
• Ireland office: email@example.com
You may send official and legal communications to the following Airbnb addresses in the United States, UK and Ireland.
• Airbnb Headquarters: 888 Brannan St, San Francisco, California 94103
• UK: Airbnb Payments UK Ltd., Suite 1, 3rd Floor, 11-12 St. James's Square, London, SW1J 4LB
• Ireland: Airbnb Ireland UC, The Watermarque Building, South Lotts Road, Ringsend, Dublin 4, Ireland
Airbnb is an extremely useful service to travellers, and a potentially profitable one for homeowners. However, even seven start hotels are not perfect, so there will inevitably be complaints about hosts or guests. The most common complaint for guests is their homes or rooms are different or missing a feature from the listing. For hosts, the most frequent complaint is about damages and excess occupancy. In either case, visit the interactive contact page to seek guidance and file a complaint within 24 hours of check-in.
Airbnb encourages guests and hosts to resolve their differences on their own, amicably. However, if either party is unable to reach an agreement, the aggrieved party is required to file either a payment request or refund claim at the online Resolution Centre, which is located here: https://www.airbnb.com/resolutions
Requests or claims must be made within sixty days of checkout. For security deposit related issue, claims or requests must be made within 14 days of checkout. Remember to click Involve Airbnb before exiting the page. A dedicated customer service representative will review the case and deliver a final decision within three days.
Please remember that Airbnb is a private company. You have to abide by its decision. You may request for your case to be escalated to a supervisor. However, once a final decision has been made, you have to accept it.
If you seek redress externally, you may run the risk of being banned from the platform. Similarly, if you attempt to get your credit card company to do chargebacks, you will also face the risk of being permanently banned.
Pro tip: Remember to document everything surrounding your complaint. This can include video footage, photos, emails and even voice mails. Airbnb welcomes all forms of corroborations.
Airbnb allocates significant resources to their online team, at the expense of telephone support. As such, when calling support, please be ready to wait quite long. A few reviews online mention about being kept on hold for almost an hour.
However, once you get hold of a service representative, they are extremely polite and professional. They will answer your question and provide guidance, but official complaints must still be made through the Contact Us page or Resolution Centre.
Airbnb’s stylish office in Dublin. Image courtesy of Design Milk
San Francisco-based Airbnb is essentially a broker of living space rentals. It allows property owners to list their homes or rooms for short-term lodgings on its online marketplace. Travellers subsequently view the listing and rent the listed accommodation. The accommodation listed on Airbnb ranges from a mattress in a shared room to a private island – it caters to everyone!
Airbnb, which was originally called AirBedandBreakfast, was conceived by Brian Chesky and Joe Gebbia in 2007. Chesky and Gebbia, former college mates at Rhode Island School of Design, begun their venture by renting out a single mattress in their room. Several months later, they roped in a former roommate and Harvard graduate, Nate Blecharczyk, to join in their fledgling company as Chief Technology Officer.
Over the next few years, they attracted investments from several Silicon Valley venture capitalists which allowed them to expand their business. By 2012, Airbnb had opened offices in 13 countries, including in London and Dublin.
Today, the three co-founders are multibillionaires, and Airbnb is reportedly valued at $38 billion. It has served over 260 million customers in 81,000 cities spread across 191 countries around the world. Its online marketplace currently has over five million listings! There were even 200 listings made from in the occupied West Bank in Israel/Palestine (Airbnb eventually removed those listings). The incredible thing is, even after a decade, Airbnb still has no credible competitor in the sector it created!
• Facebook: https://www.facebook.com/airbnb
• Twitter: https://twitter.com/airbnb
• YouTube: https://www.youtube.com/airbnb
• Instagram: https://instagram.com/airbnb
• LinkedIn: https://www.linkedin.com/company/airbnb/
Airbnb UK website: https://www.airbnb.co.uk/
Airbnb global website: https://www.airbnb.com
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