UK Contact Phone Numbers

Octagon Insurance Services Telephone Number: 0871 472 1672
Calls Cost 13p per minute plus your company's access charge

Do you have questions concerning your existing policy with Octagon Insurance, or as they are called now, Horizon Insurance? Are you concerned about their recent change of status to managing general agent? Are you trying to file a claim on your policy due to a recent tragedy? If you need to get in touch with them, you don’t have to look further.


Operating Hours: Monday to Friday:  9 a.m. to 5 p.m.

• Octagon Insurance Telephone Number: 0871 472 1672 Calls Cost 13p per minute plus your company's access charge

• Octagon insurance Customer services: 0871 472 1672 Calls Cost 13p per minute plus your company's access charge

• Octagon Insurance Claims: 0344 815 4975

• Horizon Insurance Company Limited: +350 20061140 (Gibraltar office)

*Extended operating hours: Mon to Thu, 9 a.m. to 7 p.m.; Fri, 9 a.m. to 6 p.m.; Sat 9 a.m. to 4 p.m.


All email correspondence to Octagon Insurance may be directed to

For business related enquiries involving Octagon Insurance or Horizon Insurance, please direct your email to Andy Matthews, the company’s MD, at



Customers who would like to communicate with Octagon via post may use one of the following postal addresses:


  1. Customer Service

Customer Services Officer

Octagon Insurance Services

Europa House

Midland Way


BS35 2JX


  1. Claims

Catalyst Consulting Solutions Limited

Dorset House

25 Duke Street





Image courtesy of Pixabay


If you are dissatisfied with the level of service received from Octagon, you may file a complaint with them through their customer service hotline at 0344 561 4615. The line is open six days a week following this schedule: Monday to Thursday, 9 a.m. to 7 p.m.; Friday, 9 a.m. to 6 p.m.; Saturday, 9 a.m. to 4 p.m.

If you prefer to send in your complaint in writing, you may do so using either electronic mail or regular post.

• Complaint Email:

• Postal Address: Customer Services Officer, Octagon Insurance Services, Europa House, Midland Way, Thornbury BS35 2JX


If your complaint revolves around a claim, or if you are a solicitor, please call Octagon at 0344 815 4975. You may also send a letter to:


Catalyst Consulting Solutions Limited

Dorset House

25 Duke Street





Please note that since Octagon no longer sells insurance policies directly, the company are not under the oversight of the Financial Ombudsman Service. However, the public can still seek redress with the Ombudsman on old policies. Please call the Ombudsman service at 0800 0234567 or 0300 1239123 to find out more.


Octagon Insurance has stopped selling insurance directly to the public. As such, the company’s call volume has dropped significantly over the past couple of years. As a result, customers can usually get in touch with a customer service representative quite quickly.

However, it is always best to prepare your documentation in advance before placing a call. Frantically hunting down account details during your conversation with their representative simply wastes both of your time. Writing down the gist of your issue on a piece of paper will also ensure that you don’t leave anything out.


  • The phone number listed on this page is a premium number of an IVR directory service voice index.
  • Calls to 0871 numbers cost up to 13p/min plus your phone company’s access charge.
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  • The phone numbers listed on this site may not be the direct number to the business customer service department.
  • You can contact the companies displayed in this page, free of charge, via their website
  • Callers must be 18 years plus and have the bill payer’s permission.
  • Calls cost 13p/min plus your phone company’s access charge