UK Contact Phone Numbers

Peterborough HM Passport Office Adviceline Phone Number: 0871 472 1677

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1. CONTACTING PETERBOROUGH PASSPORT OFFICE BY TELEPHONE

If you would like to get in touch with Peterborough HM Passport Office to book an appointment or make an inquiry, please call 0871 472 1677.

If you are calling from outside of the United Kingdom, please dial +44 (0)300 222 0000 instead.

For the hearing impaired, please dial the following Textphone number: 18001 0300 222 0222

*Calls to 0871 numbers cost 7p per minute plus your phone company’s access charge

Please note that the operating hours are between 8 a.m. and 6 p.m. during weekdays and between 9 a.m. and 3 p.m. on Saturday. The office is closed on Sundays.

Kindly be advised that all calls to telephone numbers starting from 03 are usually free in most plans. However, where chargeable, the rate is 9p per minute.

2. CONTACTING PETERBOROUGH PASSPORT OFFICE BY MAIL

If you would like to send a letter or documents to the Peterborough HM Passport Office, you may use the following address:

Peterborough HM Passport Office
Aragon Court
Northminster Road
Peterborough
PE1 1QG

3. ISSUES WITH CONTACTING PETERBOROUGH PASSPORT OFFICE

Peterborough HM Passport Office is one of the only seven regional passport offices in the country. They are created exclusively to process renewal applications for people who are unable to wait for the usual three weeks processing period. As such, your call will likely be on hold for an extended period of time, especially in the months and weeks leading to major bank and school holidays. Make sure you only make a call when you are not pressed for time.

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4. PREPARING TO CALL PETERBOROUGH PASSPORT OFFICE

As an arm of the Home Office, Her Majesty’s Passport Office is responsible for ensuring the safety and security of the people in the country. The first line of defence against any possible malicious attack is through identity verification. As such, callers will be subjected to a lengthy identity verification process which could include full name, address, date of birth and National Insurance number. If you do not remember your personal details, please write them down and keep them close by. Be prepared for repeated verifications if you are transferred to other officers and departments. It may be grating, but they are done for your security.

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To reduce the chances of being directed to the wrong department, please listen carefully to the automated answering service before selecting a number. If you are using a smartphone, bring out the dial pad to the foreground so you can make your selection promptly. When under pressure, many of us will sometimes accidentally terminate the call while trying to bring up the dial pad.

For your convenience, remember to write down the name of the officer you are speaking to, as well as his or her extension number, if any. It will make things so much easier during follow up calls.

5. DEALING WITH PETERBOROUGH PASSPORT OFFICE ON THE PHONE

The officers on duty at the Peterborough Passport Office are not there to provide general information about passport applications and renewals. Instead, they are tasked with expediting passport renewals and making appointments. Do not call them for enquiries of a general nature.

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6. HOW TO FILE A COMPLAINT AGAINST PETERBOROUGH PASSPORT OFFICE

If you are not satisfied with the level of service provided to you, you may lodge a complaint with the Passport Office. There are four complaint channels that you may choose from:

(i) By Telephone: 0300 222 0000 (ii) By Textphone: 18001 0300 222 0000 (iii) Using an Online Contact Form: https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml (iv) By Post: HM Passport Office, PO Box 767, SOUTHPORT, PR8 9PW

If you are making the complaint by letter, please remember to include the full details of the problem, including application detail, personal contact detail, time and date of interaction, names of officers, and the barcode number from your application. An official response would be made within 15 working days after receipt of your complaint.

If you are not satisfied with the response, the Passport Office recommends that you request your Member of Parliament (MP) to raise a complaint with the Director General of the General Register Office.

If you are unable to speak to your MP, or are currently residing outside the country, you may escalate your complaint to the Home Office minister through the Direct Communications Unit either by

(i) Email: public.enquiries@homeoffice.gsi.gov.uk (ii) Letter: 2 Marsham Street, London, SW1P 4DF

At this stage, if you are still not satisfied with the outcome of your complaint, you may request your MP to initiate a parliamentary investigation conducted by the Parliamentary and Health Service Ombudsman. Your MP will have sole discretionary powers here.

7. INFORMATION ABOUT PETERBOROUGH PASSPORT OFFICE

While most Britons are quite happy to wait approximately three weeks for their passport renewals, many require them at an expedited basis. The Peterborough HM Passport Office - as well as the other six regional offices in Belfast, Durham, Glasgow, Liverpool, London and Newport - was created to offer fast-track passport renewal services for British citizens at a premium rate (up to £137 for the 1-day Premium Service and up to £111 for the 1-week Fast Track service).

The Peterborough HM Passport Office does not process new passport applications; they only process fast-track applications. Please note that the Peterborough Passport Office practices an “appointments only” policy and appointments can only be made through telephone. Any fees paid will not be refunded if you miss an appointment or fail to produce completed forms and documentation during your interview.

8. DIRECTION TO PETERBOROUGH PASSPORT OFFICE

The Peterborough Passport Office is located inside Peterborough City Centre at Aragon Court along Northminster Road. It sits adjacent to the new CORE office blocks.

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USEFUL LINKS:

Find A Regional Passport Office: https://www.gov.uk/find-regional-passport-office

Passport Types and Prices: https://www.gov.uk/get-a-passport-urgently/cost

Apply Online For A UK Passport: https://www.gov.uk/apply-renew-passport#other-ways-to-apply