UK Contact Phone Numbers

Octagon Insurance Services Telephone Number: 0871 472 1672

Octagon Insurance logo

Do you have questions concerning your existing policy with Octagon Insurance, or as they are called now, Horizon Insurance? Are you concerned about their recent change of status to managing general agent? Are you trying to file a claim on your policy due to a recent tragedy? If you need to get in touch with them, you don’t have to look further.



Operating Hours: Monday to Friday:  9 a.m. to 5 p.m.

• Octagon Insurance Telephone Number: 0871 472 1672

• Octagon insurance Customer services: 0871 472 1672*

• Octagon Insurance Claims: 0344 815 4975

• Horizon Insurance Company Limited: +350 20061140 (Gibraltar office)

*Extended operating hours: Mon to Thu, 9 a.m. to 7 p.m.; Fri, 9 a.m. to 6 p.m.; Sat 9 a.m. to 4 p.m.

• Telephone charges: Kindly note that all calls to Octagon Insurance 0344 numbers are typically included in most free call packages. Otherwise, they are charged the same as normal landline rates. Calls to Gibraltar are subject to international tariff. Please check with your service provider for the exact rate.



All email correspondence to Octagon Insurance may be directed to

For business related enquiries involving Octagon Insurance or Horizon Insurance, please direct your email to Andy Matthews, the company’s MD, at



Customers who would like to communicate with Octagon via post may use one of the following postal addresses:


  1. Customer Service

Customer Services Officer

Octagon Insurance Services

Europa House

Midland Way


BS35 2JX


  1. Claims

Catalyst Consulting Solutions Limited

Dorset House

25 Duke Street





Image courtesy of Pixabay


If you are dissatisfied with the level of service received from Octagon, you may file a complaint with them through their customer service hotline at 0344 561 4615. The line is open six days a week following this schedule: Monday to Thursday, 9 a.m. to 7 p.m.; Friday, 9 a.m. to 6 p.m.; Saturday, 9 a.m. to 4 p.m.

If you prefer to send in your complaint in writing, you may do so using either electronic mail or regular post.

• Complaint Email:

• Postal Address: Customer Services Officer, Octagon Insurance Services, Europa House, Midland Way, Thornbury BS35 2JX


If your complaint revolves around a claim, or if you are a solicitor, please call Octagon at 0344 815 4975. You may also send a letter to:


Catalyst Consulting Solutions Limited

Dorset House

25 Duke Street





Please note that since Octagon no longer sells insurance policies directly, the company are not under the oversight of the Financial Ombudsman Service. However, the public can still seek redress with the Ombudsman on old policies. Please call the Ombudsman service at 0800 0234567 or 0300 1239123 to find out more.


Octagon Insurance has stopped selling insurance directly to the public. As such, the company’s call volume has dropped significantly over the past couple of years. As a result, customers can usually get in touch with a customer service representative quite quickly.

However, it is always best to prepare your documentation in advance before placing a call. Frantically hunting down account details during your conversation with their representative simply wastes both of your time. Writing down the gist of your issue on a piece of paper will also ensure that you don’t leave anything out.