UK Contact Phone Numbers

EE Limited Telephone Number: 0871 472 1698

EE Limited Logo

Need help with your EE account? Do you require technical assistance from EE’s technicians? Have questions about your billing? We’ve provided all the telephone numbers you could possibly need below for your convenience. 

1. BY TELEPHONE

Operating Hours: 8 a.m. to 9 p.m. from Monday to Friday, and 8 a.m. to 8 p.m. on Saturday and Sunday

For Mobile Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 0871 472 1698

*Calls cost 7p per minute plus your phone company’s access charge

• Using other mobile networks or landline services: 0871 472 1698

• Calling from abroad: +44 (0) 7953 966 250         

For EE TV/Broadband Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 0871 472 1698

• Using other mobile networks or landline services: 0207 362 0200

• Calling from abroad: +44 (0) 207 362 0200

For Mobile/4GEE Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 07953 966 502

• Using other mobile networks or landline services: 07953 966 250

• Calling from abroad: +44 (0) 7953 966 250

For Small and Medium Businesses

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 07953 966 250

• Using other mobile networks or landline services: 07953 966 250

• Calling from abroad: +44 (0) 7953 966 250

For Large Businesses and Companies

• Using EE mobile: 158   (free call, 24 hours a day)

• Using EE landline: 0871 472 1698

• Using other mobile networks or landline services: 07973 100 158

• Calling from abroad: +44 (0) 7973 100 158

Registration Lines

• Home and Mobile Users: 0800 956 6000

• Small Businesses: 0800 956 6100

• Large Businesses (over 50 employees): 0800 079 0888

* The national rate for calls to numbers starting from 0844, 0871 and 0870 is 15p/mins. The cost for calls to numbers beginning with 0845 is 10p/mins. All calls to phones using the 0800 numbers are free if you are using BT landlines - a maximum surcharge of 15p/mins may be imposed by other operators. Roaming charges is applicable for calls made from outside of the UK.

2. BY EMAIL

If you would like to send feedbacks or enquiries to EE by email, please use the online contact form. Alternatively, you may send an email to customerrelations@ee.co.uk.

3. BY POST

Obviously, contacting EE using either phone or email is much faster than sending a snail mail. However, if you are sending an official or registered letter, you can use the following address:

EE
Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN

EE’s corporate headquarters at Hatfield Business Park, Hertfordshire

FILING A COMPLAINT WITH EE LIMITED

 If you are unhappy with EE’s level of service and would like to file a complaint, please use the online contact form. Written complaints can be submitted directly to EE by writing to:

 Complaint Investigations Team
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

If your complaint is not resolved to your satisfaction after two months, you may then escalate your complaint to the Ombudsman Services, which is an independent agency tasked by Ofcom to provide dispute resolution services between end users and businesses.

Before submitting a written complaint to the Ombudsman, it is advisable to give them a call first using either 0330 440 1614 or 0330 440 1600 (textphone). Thereafter, you may submit your complaint using an online form or mail a hard copy of your complaint to the Ombudsman office directly using the address below. 

Ombudsman Services
The Brew House
Wilderspool Park
Greenall's Avenue
Warrington
WA4 6HL

You can also call Citizens Advice at 03444 111 444 (England) or 03444 77 20 20 (Wales) to get a second opinion about your issue.

5. CALLING EE CUSTOMER SERVICE

It goes without saying that large organisations like EE receive a huge number of calls every day. As such, when placing a call to EE, please schedule a period of time when you are least busy – preferably during off-peak hours. This will ensure that you are not called away while being kept on hold, and you will minimise the waiting time. Keep all documentations and facts relating to your issue organised, and remember to take down the names of people you speak to. This will come in handy if you are forced to escalate the matter.

In addition, as annoyed and frustrated as you are, always be professional and courteous to the customer service representative you are speaking to. They are likely to have already spoken to dozens of other customers, and will probably be feeling a little flustered too. Your courteousness will likely motivate them to resolve your issue even quicker.

EE Store at Oxford Street, London

8. ABOUT EE LIMITED

EE Limited was founded in 2010 through the merger of Orange S.A. and T-Mobile under the trade name Everything Everywhere. Two years later, an internal restructuring saw the company being rebranded to EE Limited. In 2016, the BT Group acquired EE Limited for a mouth-watering £12.5 billion.

Despite being founded only seven years ago, EE is now the biggest mobile operator in the UK, with a 33% share of the market. It is also the largest 4G operator in Europe. The company currently provides 4G mobile, broadband and digital television services, as well as wholesale network sales, to over 31 million people in the UK.

EE markets its service through a network of 550 stores spread across the country, where it also sells mobile equipment.

EE Power Bar (charging station) at Glastonbury Festival in Somerset, 2015

9. EE SOCIAL MEDIA

• Facebook: https://www.facebook.com/ee

• Twitter: https://twitter.com/EE

• YouTube: https://www.youtube.com/channel/UCDlTucsLlXBdCcM36U2Vszw

• Instagram: https://www.instagram.com/ee/

USEFUL EE URLS:

EE website: http://ee.co.uk/

BT group website: http://www.btplc.com/