UK Contact Phone Numbers

EE Limited Telephone Number: 0871 472 1698

EE Store at Oxford Street, London

Need help with your EE account? Do you require technical assistance from EE’s technicians? Have questions about your billing? We’ve provided all the telephone numbers you could possibly need below for your convenience. 

Special two-part charging arrangements apply when calling 0871 numbers:

Access charge    
Set by your phone company and charged whenever you call any number starting 084, 087, 09 or 118.Varies from around 13p per minute on landlines to up to 78p per minute from mobiles.

Service charge
An extra charge that benefits the organisation you are calling. They are responsible for informing you of what charge rate applies. Up to 13p per minute, 13p per call or a combination of both.

Contactphonenumbers.co.uk directs your calls to the correct companies.The phone number listed on this page is a premium number of an IVR directory service voice index. Telephone numbers starting with 0871 are charged at 13ppm plus the operator access charge. You can contact the companies displayed in this page, free of charge, via their website. Callers must be 18 years plus and have the bill payer’s permission. contactphonenumbers.co.uk is not associated in any way with the companies listed on this website.

1. BY TELEPHONE

Operating Hours: 8 a.m. to 9 p.m. from Monday to Friday, and 8 a.m. to 8 p.m. on Saturday and Sunday

For Mobile Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 0871 472 1698

Telephone numbers starting with 0871 are charged at 13ppm plus the operator access charge.

• Using other mobile networks or landline services: 0871 472 1698

• Calling from abroad: +44 (0) 7953 966 250         

For EE TV/Broadband Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 0871 472 1698

• Using other mobile networks or landline services: 0207 362 0200

• Calling from abroad: +44 (0) 207 362 0200

For Mobile/4GEE Customers

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 07953 966 502

• Using other mobile networks or landline services: 07953 966 250

• Calling from abroad: +44 (0) 7953 966 250

For Small and Medium Businesses

• Using EE mobile: 150   (free call during operating hours, and 25p per call after office hours)

• Using EE landline: 07953 966 250

• Using other mobile networks or landline services: 07953 966 250

• Calling from abroad: +44 (0) 7953 966 250

For Large Businesses and Companies

• Using EE mobile: 158   (free call, 24 hours a day)

• Using EE landline: 0871 472 1698

• Using other mobile networks or landline services: 07973 100 158

• Calling from abroad: +44 (0) 7973 100 158

Registration Lines

• Home and Mobile Users: 0800 956 6000

• Small Businesses: 0800 956 6100

• Large Businesses (over 50 employees): 0800 079 0888

* Telephone numbers starting with 0871 are charged at 13ppm plus the operator access charge.

2. BY EMAIL

If you would like to send feedbacks or enquiries to EE by email, please use the online contact form. Alternatively, you may send an email to customerrelations@ee.co.uk.

3. BY POST

Obviously, contacting EE using either phone or email is much faster than sending a snail mail. However, if you are sending an official or registered letter, you can use the following address:

EE
Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN

EE’s corporate headquarters at Hatfield Business Park, Hertfordshire

FILING A COMPLAINT WITH EE LIMITED

 If you are unhappy with EE’s level of service and would like to file a complaint, please use the online contact form. Written complaints can be submitted directly to EE by writing to:

 Complaint Investigations Team
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

If your complaint is not resolved to your satisfaction after two months, you may then escalate your complaint to the Ombudsman Services, which is an independent agency tasked by Ofcom to provide dispute resolution services between end users and businesses.

Before submitting a written complaint to the Ombudsman, it is advisable to give them a call first using either 0330 440 1614 or 0330 440 1600 (textphone). Thereafter, you may submit your complaint using an online form or mail a hard copy of your complaint to the Ombudsman office directly using the address below. 

Ombudsman Services
The Brew House
Wilderspool Park
Greenall's Avenue
Warrington
WA4 6HL

You can also call Citizens Advice at 03444 111 444 (England) or 03444 77 20 20 (Wales) to get a second opinion about your issue.

5. CALLING EE CUSTOMER SERVICE

It goes without saying that large organisations like EE receive a huge number of calls every day. As such, when placing a call to EE, please schedule a period of time when you are least busy – preferably during off-peak hours. This will ensure that you are not called away while being kept on hold, and you will minimise the waiting time. Keep all documentations and facts relating to your issue organised, and remember to take down the names of people you speak to. This will come in handy if you are forced to escalate the matter.

In addition, as annoyed and frustrated as you are, always be professional and courteous to the customer service representative you are speaking to. They are likely to have already spoken to dozens of other customers, and will probably be feeling a little flustered too. Your courteousness will likely motivate them to resolve your issue even quicker.

EE Store at Oxford Street, London

8. ABOUT EE LIMITED

EE Limited was founded in 2010 through the merger of Orange S.A. and T-Mobile under the trade name Everything Everywhere. Two years later, an internal restructuring saw the company being rebranded to EE Limited. In 2016, the BT Group acquired EE Limited for a mouth-watering £12.5 billion.

Despite being founded only seven years ago, EE is now the biggest mobile operator in the UK, with a 33% share of the market. It is also the largest 4G operator in Europe. The company currently provides 4G mobile, broadband and digital television services, as well as wholesale network sales, to over 31 million people in the UK.

EE markets its service through a network of 550 stores spread across the country, where it also sells mobile equipment.

EE Power Bar (charging station) at Glastonbury Festival in Somerset, 2015

9. EE SOCIAL MEDIA

• Facebook: https://www.facebook.com/ee

• Twitter: https://twitter.com/EE

• YouTube: https://www.youtube.com/channel/UCDlTucsLlXBdCcM36U2Vszw

• Instagram: https://www.instagram.com/ee/

USEFUL EE URLS:

EE website: http://ee.co.uk/

BT group website: http://www.btplc.com/

 

Disclaimer

  • The phone number listed on this page is a premium number of an IVR directory service voice index.
  • Calls to 0871 numbers cost up to 13p/min plus your phone company’s access charge.
  • contactphonenumbers.co.uk is not associated in any way with the companies listed on this website
  • The phone numbers listed on this site may not be the direct number to the business customer service department.
  • You can contact the companies displayed in this page, free of charge, via their website
  • Callers must be 18 years plus and have the bill payer’s permission.
  • Calls cost 13p/min plus your phone company’s access charge