UK Contact Phone Numbers

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DVLA

DVLA Telephone Number: 0300 790 6802

DVLA’s office in Clase, Swansea. Image courtesy of Wikimedia Commons.

The Driver and Vehicle Licensing Agency (DVLA) is an executive arm of the Department for Transport charged with the management of motor vehicles databases for the country as well as their licensing, taxation and registrations. If you would like to contact DVLA, you can ring them up at 0300 790 6802. If you’re calling from abroad, please dial +44 844 306 9203.
If you would like to know of other ways to contact DVLA, please view the options below.

BY TELEPHONE

For vehicle tax and SORN: 0300 790 6802

Vehicle tax refunds take approximately six weeks to process while confirmations of Statutory Off Road Notification (SORN) take four weeks. Calling during the processing period will not reduce the processing time.

DVLA driver licensing enquiries: 0300 790 6801

Online licensing applications (provisional, replacements, renewals and replacements) take about two weeks to process, while mail-in applications take three weeks. It would be best to wait after the processing period before calling the DVLA.

Vehicle registration and V5C certificates: 0300 790 6802

Registrations, change of details and sales confirmations take between two to six weeks.

Driving and medical issues: 0300 790 6806

Upon notification of your disability or medical condition, DVLA will require six weeks to review your status.

Employer driver check service: 09061 393 837

With the approval (check code) of the driver, employers or prospective employers may review the driving license information, disqualifications and any penalty points of the employee or prospective employee. Applications can be made online at this page: https://www.gov.uk/check-driving-information.

Please note that driving tests and MOTs do not fall under the jurisdiction of DLVA. Please direct all enquiries to the Driver and Vehicle Standards Agency (DVSA) at 0300 123 9000.

Operating Hours: DVLA’s operating hours are from 8 a.m. to 7 p.m. from Monday to Friday and 8 a.m. to 2 p.m. on Saturday. However, for Driving and medical issue, the working hours are slightly shorter – 8 a.m. to 5:30 p.m. from Monday to Friday and 8 a.m. to 1 p.m. on Saturday.

* Call charges: Kindly note that all calls to DVLA numbers starting with 03 cost up to 9p per minute from landlines and up to 55p per minute from mobiles.

BY EMAIL

DVLA does not publish any emails for the public, with one exception - eftd@dvla.gsi.gov.uk for DVLA Driver Medical Enquiries.

BY CONTACT FORM

DVLA’s contact form has an exhaustive navigation option to direct your queries to the relevant department. Just follow the instructions outlined in the Contact DVLA page and remember to click the underlined ‘Use the email service’ phrase.

Contact form URL: https://www.gov.uk/contact-the-dvla

BY POST

You may contact DVLA by post using several addresses. Please select the most relevant option to ensure your enquiry is addressed quickly.

Vehicle tax and SORN

 

Vehicle Customer Services DVLA Swansea SA99 1AR

 

DVLA driver licensing enquiries

 

Drivers Customer Services Correspondence Team DVLA Swansea SA6 7JL

 

Vehicle registration and V5C certificates

 

Vehicle Customer Services DVLA Swansea SA99 1AR

 

Driving and medical issues

 

Drivers' Medical Enquiries DVLA Swansea SA99 1TU

 

Freedom of Information requests

 

Freedom of Information D16, Driver and Vehicle Licensing Agency (DVLA) Longview Road, Morriston, Swansea SA6 7JL

 

Courtesy of DVLA.

BY SOCIAL MEDIA

To stay up to date on the latest news concerning DVLA and UK traffic and driving laws, please follow DVLA on the social media.

HOW TO LODGE A COMPLAINT WITH DVLA

DVLA encourages citizens to deal directly with the relevant department to resolve any issue. However, if you would like to escalate the issue, please use DVLA’s online form at https://emaildvla.direct.gov.uk/emaildvla/cegemail/dvla/en/driver_10.html. Fill in all the details and a DVLA representative will get in touch with you in a few working days.

You can also use the form to give compliments about the service of any personnel or department. Compliments are not only huge morale boosters, but they can also affect future increments and promotions.

TIPS WHEN CONTACTING DVLA

Please note that DVLA has a set processing time frame for all applications (as noted above in section 1). Before making a call, please ensure that your application is still not under the processing period. Calling DVLA during the period will not speed up your application. Instead, the resources spent on responding to calls could delay applications.

Before calling, please make sure that you have all relevant information nearby. It would help to list down your questions in advance to ensure that you do not miss out on any important details. Since DVLA handles tens of thousands of calls daily, be prepared to speak to an automated operator and be placed on hold for an extended period of time. Owing to this, it is not advisable to make the call when you are pressed for time.

A DVLA-issued driving license. Image by Jack F. Booth.

ABOUT DVLA

While driving licenses were introduced in the UK more than a hundred years ago (1903, to be exact), a central governing agency was only established over half a century later in 1965 with the founding of the Driver and Vehicle Licensing Centre (DVLC). The new agency took over the management of motor vehicles from local councils and post offices.

Owing to the increased responsibilities and revenues of the Swansea-based DVLC, it was co-opted into the Department for Transport in 1990 and was upgraded into an executive agency with the full weight and power of the government behind it. It was also renamed to Driver and Vehicle Licensing Agency (DVLA) to reflect its new status.

Today, DVLA manages multiple databases containing the records of 39 million vehicles used on the roads in the United Kingdom and over 47 million drivers, along with licensing, taxation, registration and owner (individuals and companies) information. In 2015, DLVA collected in excess of £6 billion in Vehicle Excise Duty.

USEFUL DVLA URLS: