UK Contact Phone Numbers

Co Op Bank Telephone Number:  0871 472 1681


Co-Op Bank logo

Do you need to speak to an executive from the Co-Op bank? Do you have questions about your account at the bank? Are you a small business owner seeking advice on your account transfer to RBS? Are you having trouble locating the correct telephone number for a specific department in the bank? You’re in luck, because we’ve compiled a cheat sheet below containing all the contact details you will ever need.

1. BY TELEPHONE

General Line:  0871 472 1681

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 8:00 a.m. to 12:00 p.m.)

Fraud Reporting: 0 3457 213 213

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 8:00 a.m. to 12:00 p.m.)

Reporting lost or stolen card:  0871 472 1681

(Operating hours: 24 hours a day, 365 days a year)

Business Account Support: 03457 213 213

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 12:00 p.m.)

Relationship Account Support: 03457 654 654

(Operating hours: Monday to Friday 8:00 a.m. to 5:00 p.m.)

Business Online Banking: 0345 601 9938

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 12:00 p.m.)

FD Online: 0345 603 2921

(Operating hours: Monday to Friday 8:00 a.m. to 6:00 p.m.)

Business Visa: 0345 606 6701

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 12:00 p.m.)

Foreign Services: 03457 558 888

(Operating hours: Monday to Friday 8:00 a.m. to 4:00 p.m.)

CHAPS Payment Helpline: 0345 604 4533

(Operating hours: Monday to Friday 8:00 a.m. to 5:30 p.m.)

Debt Management: 0345 600 3550

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 12:00 p.m.)

Debt Collections: 0345 600 1170

(Operating hours: Monday to Friday 8:00 a.m. to 8:00 p.m.; Saturday 9:00 a.m. to 12:00 p.m.)

Note: When making calls from outside of the United Kingdom, please dial the country code (+44) ahead of the numbers listed above.

* Call charges: All telephone calls to Co-op bank lines beginning with 03 are subject to standard national tariff (equivalent to numbers starting from 01 and 02). For calls from outside the UK, please consult your service provider. Please note that roaming charges may also apply if you are using a mobile phone.

 

2. BY EMAIL and CONTACT PAGE

Co-op bank do not publish their customer service emails publicly. However, if you have a complaint, you can send the bank an email using complaints@co-operativebank.co.uk.

Alternatively, you may also login to your account with the bank and use the live chat during operating hours. You can still leave a message after operating hours, and the bank will respond within 24 hours. Please remember to never disclose your login details and password during chat conversations or e-mail correspondence.

3. BY POST

The Co-op Bank welcomes postal communications from their customers. If you would like to send a letter to them, please use the address below:

The Co-operative Bank - Business

Business Customer Services

PO Box 250

Skelmersdale

WN8 6WT


A Co-op Bank branch in Chester. Image courtesy of Wikimedia Commons

4. CO-OP BANK COMPLAINTS

The Co-op Bank understand that things can go wrong despite their best effort. With that in mind, they have provided customers with three channels to file their complaints.

  1. Email: complaints@co-operativebank.co.uk
  2. Telephone:  0871 472 1681
  3. Post: Customer Response, The Co-operative Bank plc, 2nd Floor, Balloon Street, Manchester M60 4EP

The bank strives to resolve your complaint as soon as possible. When an investigation is required, the bank will keep your apprised of any developments by phone. However, if you feel that the bank has failed to sufficiently address your complaint, or if their internal investigation is taking too long, you have the right to escalate the matter to the Financial Ombudsman Service.

The Ombudsman is a specialised agency tasked with arbitrating and mediating issues between customers and financial institutions. You can get in touch with the agency using

 

  1. Telephone: 0800 0 234 567 or 0300 123 9 123 (Monday to Friday , 8.00 a.m. to 8.00 p.m.; Saturday, 9.00 a.m. to 1.00 p.m.)
  2. Email: complaint.info@financial-ombudsman.org.uk
  3. Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  4. Online form: https://help.financial-ombudsman.org.uk/help

 

It is worth noting that, based on the latest complaint report (January to June 2018), the bank successfully resolved 27,048 out of the 27,640 complaints received. That’s a 97.86% success rate!

5. CALLING CO OP BANK CUSTOMER SERVICES

Like most large organisations, Co-op bank receives a huge number of telephone calls from their customers daily. To minimise the call waiting time, as well as the aggravation that will inevitably follow, please use the following tips which will make things so much smoother and less stressful for you.

  1. Be prepared: Write down your feedback, complaint or query in detail on a piece of paper. Include all the necessary names, departments and other relevant details. This will ensure that you won’t miss out on any details, while cutting down the questions you will receive. Customer service representatives always appreciate calls from prepared customers.
  2. Get your documents in order: Get your bank statements, receipts and any relevant documents on your desk prior to making the call. There is nothing worse than customers who run around their house searching for the previous month’s bank statement in the middle of a phone call.
  3. Find a suitable window of time: Don’t make a call to service centres when you are pressed for time. It will only create more stress, especially if you have to hang up after being kept on hold for half an hour. Instead, pick a time of day when you can afford to waste time. It wouldn’t hurt to have a hot cup of tea close by – and maybe a magazine as well to while the minutes away.
  4. Be courteous: Customer service representatives deal with a lot of customers daily. Most of the time, the customers who calls are usually rude, disrespectful and pushy. So instead of testing the patience of the customer representative whom you’re speaking to, surprised them by being courteous and respectful. Make them like you. Trust us, reps who like their caller are usually more motivated to solve their problems – it’s human nature.

So, are you ready to make the call?