Is there something puzzling about your delivery? Are you having trouble getting a refund? Have your product listing been taken off the marketplace? Is your Prime Video inaccessible? Are you tired of scrolling through dozens of help pages seeking for answers? You should give Amazon a call then, using one of the telephone numbers we have listed down below. In fact, you could even email or write to them. We have all the information you need to get in touch with Amazon.
• General line: 0800 279 7234
• Customer service: 0871 472 1694
• Customer Service (Amazon Platinum MasterCard): 0333 220 2672 (daily, 8 a.m. to 9 p.m.)
• Complaints: 0871 472 1694
• Kindle Enquiries: 0800 496 2449
• Reporting an accident involving Amazon delivery trucks: +44 808 164 6718
Amazon keeps a tight control on how its customers can reach its support staff. Nonetheless, these numbers we’ve obtained will allow you to speak to real humans. Alternatively, you may also request Amazon for a call back. Simply click on the ‘Call Me’ button on this page.
Telephone charges: Numbers beginning with 0800 falls under Freephone category. As such, the phone calls are free. Please note that the number can only be dialled from inside UK. Telephone numbers starting from 020 are charged based on geographic origin. The rates will be up to 13p per minute for landlines and between 3p and 55p per minute on mobile phones. Numbers starting from 087, meanwhile, are charged a standard tariff of 13p per minute on both mobiles and landlines.
Amazon has a live chat option on its support page. However, it is manned by a bot which will attempt to resolve your query using pre-set answers. It will eventually allow you to chat with a human representative.
If this sounds exhausting to you, you can use the email addressed below to send your bouquets or brickbats.
• Customer service: firstname.lastname@example.org
• Complaints: email@example.com
• Seller/vendor support: firstname.lastname@example.org
• Suspicious emails: email@example.com
For regulatory and taxation reasons, Amazon’s European headquarters is based in Luxembourg. However, it does operate two offices in the UK. You can send any legal or official communications to the addresses below.
• Luxembourg office: Amazon Media EU SARL, Société à responsabilité limitée, 38 Avenue John F. Kennedy, L-1855 Luxembourg
• UK branch: Amazon EU SARL, UK Branch, 1 Principal Place, London, Worship Street, EC2A 2FA, United Kingdom
• UK legal office: Amazon EU Sarl, UK Branch c/o Amazon UK Services Ltd, Legal Department 1 Principal Place, London EC2A 2FA
A look inside Amazon UK’s warehouse in Glenrothes, Scotland. Image courtesy of Scott Lewis
Amazon has a comprehensive and exhaustive manual of guides on its helps pages. Since the company is primarily an e-commerce portal, it is not regulated by any independent agencies. The decisions of its customer service staff in most cases, ranging from refunds to returns, are final. Customers do not have an option to escalate their grievances, unless the product or service is related to finance. In such instances, customers may contact the Financial Ombudsman Service to perform an independent arbitration.
You may use the form provided on the website to submit your complaint. Alternatively, you may use one of the following contact methods to escalate your grievance.
• Telephone: 0800 023 4567, or 0300 123 9123 (8 a.m. to 8 p.m., Monday to Friday/ 9 a.m. to 1 p.m., Saturday)
• Mail: The Financial Ombudsman Service (FOS), Exchange Tower, London E14 9SR
Amazon is the largest e-commerce website in the world. As such, they are handling a huge volume of calls on a daily basis – even more than their competitors. The waiting and hold time will definitely be longer.
To minimise your waiting time, please try to call during off-peak hours. It is also advisable to set aside a ‘free time’ window. This is to ensure you will not be aggravated by work and family demands while being kept on hold.
Before making the call, please write down the nature of your complaint on a piece of paper. Include all the relevant details, as well as any supporting documents. This will allow you to provide a complete and factual reporting of the issue at hand the first time around. Otherwise, you run the risk of forgetting a crucial bit of information which may necessitate a follow up call or two.
As you may already be aware, Amazon’s call centres are located outside of the UK. The customer service representative may be foreigners, and they might have trouble with your accent. It would help your case to speak slowly and clearly to them.
In addition, please remember that you are not the first, tenth or fiftieth customer they have spoken to on the day. Like most call centre personnel, there is a good chance many customers have berated or yell at them earlier in the day. As such, trying to project your frustration won’t help.
Instead, try a little bit of reverse psychology. Treat them courteously and with respect. This is the secret of calling call centres. When you treat customer service reps with respect, they are more motivated to help you instead of just trying to end the call. You will see better results with just a few kind words.
Amazon UK’s distribution centre in Crossgates, Fife. Image courtesy of Mike Pennington
Amazon UK is a subsidiary of Amazon.com, Inc., the largest online retailer in the world. It is also one of the Big Four technology firms in the world, with operations in digital streaming and cloud computing. In 2018, the company recorded revenues of almost $233 billion (£191 billion) – that’s larger than the GDP of Portugal or Greece. In July 2019, the company’s valuation briefly crossed the $1 trillion mark!
Amazon’s story began in 1994 when Jeff Bezos, a Princeton engineering and computer science graduate, launched the company as an online bookseller. Bezos, who almost named the company Relentless, originally ran the fledgling operation from his garage.
Bezos was a workaholic, and expected the same level of commitment from his staff. They worked over sixty hours a week during Amazon’s early days. Some would even bring family and friends to help out with the workload, especially in the office. If you feel sorry for them, don’t – all of them received stock options and are now retired multimillionaires.
In any case, Amazon grew massively within just a few short years and received massive investments to fund its growth. They were selling everything you could think of by then. But Bezos wanted more, so in 2002, Bezos launched Amazon Web Services, which today powers the backend of most major websites around the world.
Amazon founder Jeff Bezos – the man who started it all. Image courtesy of Steve Jurvetson
• Facebook: https://www.facebook.com/AmazonUK/
• Twitter: https://twitter.com/AmazonUK
• LinkedIn: https://www.linkedin.com/company/amazon/
• Instagram: https://www.instagram.com/amazon/?hl=en
Official website: https://www.amazon.co.uk/
Global website: https://www.amazon.com/
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