UK Contact Phone Numbers

Admiral Insurance Telephone Number: 0871 472 1691

Admiral Insurance logo

The Admiral Insurance logo on its office building in Queensway, Newport. Courtesy of Geograph

Do you require some help with your Admiral Insurance policy? Are you uncertain about the scope of coverage for your multicar insurance? Are you exhausted and confused from going through multiple documents and just want someone to guide you instead? We hear you, which is why we’ve compiled an exhaustive list of every form of contact you can use to reach Admiral Insurance.

1. CONTACT ADMIRAL INSURANCE BY TELEPHONE

Operating Hour, unless otherwise stated

Monday to Friday:  8 a.m. to 8 p.m.; Saturday: 9 a.m. to 5 p.m.; Sunday 9.30 a.m. to 4 p.m.

 

Single Car Insurance

• Customer service: 0871 472 1691 (or +44 333 220 2000 from abroad)

• Renewals: 0333 222 6715 (or +44 333 222 6715 from abroad)

• Quotes: 0330 134 3204 (or +44330 134 3204 from abroad)

• Accident claims: 0333 220 2033 (or +44333 220 2033 from abroad)

• Accident claims (for non-policy holders): 0333 220 2047

• Breakdown service helpline (car): 0330 102 0804 (or +44 2920 943 111)

• Breakdown service helpline (van): 0330 102 0808 (or +44 2920 943 115)

 

Multicar Insurance

• Customer service: 0871 472 1691 (or +44 333 220 2001 from abroad)

• Renewals: 0333 222 6716 (or +44 333 222 6716 from abroad)

• Quotes: 0330 134 3206 (or +44330 134 3206 from abroad)

• Accident claims: 0333 220 2033 (or +44333 220 2033 from abroad)

• Accident claims (for non-policy holders): 0333 220 2047

• Accident claims (for windscreen): 0333 220 2025 (or +44 333 220 2025 from abroad)

• Breakdown service helpline (car): 0330 102 0804 (or +44 2920 943 111)

• Breakdown service helpline (van): 0330 102 0808 (or +44 2920 943 115)

 

Black Box Insurance

Plug and Drive

• Customer service: 0333 220 2010 (or +44 333 220 2010 from abroad)

• Renewals: 0333 220 2021 (or +44 333 220 2021 from abroad)

• Quote retrieval: 0330 134 3216 (or +44330 134 3216 from abroad)

• Claims: 0333 220 2043 (or +44333 220 2043 from abroad)

• Policy termination (renewal): 0333 222 6715

• Policy termination (current): 0333 220 2010

 

Littlebox (car)

• Installation questions (car): 0333 130 0966 (or +44333 220 2010 from abroad)

• Installation questions (van): 0333 220 5434 (or +44333 220 5434 from abroad)

• Customer service: 0333 220 2010 (or +44 333 220 2010 from abroad)

• Renewals: 0333 220 2021 (or +44 333 220 2021 from abroad)

• Quote retrieval: 0330 134 3216 (or +44330 134 3216 from abroad)

• Claims: 0333 220 2043 (or +44333 220 2043 from abroad)

• Theft tracking service: 0333 220 2043 (or +44333 220 2043 from abroad)

• Policy termination: 0333 222 6715

 

Home Insurance

• Customer service: 0333 220 2003 (or +44 333 220 2003 from abroad)

• Renewals: 0333 220 2016 (or +44 333 220 2016 from abroad)

• Quotes: 0330 220 2090

• Claims: 0333 220 2035

• Home or Boiler Emergency: 0345 609 4375

 

Multicover Insurance

• Sales: 0330 134 3208

• Customer service: 0871 472 1691 (or +44 333 220 2002 from abroad)

• Renewals: 0333 220 2017 (or +44 333 220 2017 from abroad)

• Motor claims: 0333 220 2033

• Home claims: 0333 220 2035

• Van claims (reporting theft or accident): 0333 234 0012

• Van claims (status): 0333 234 0015

 

Van Insurance

• Customer service: 0333 234 0198 (or +44333 234 0198 from abroad)

• Renewals: 0333 234 0078 (or +44333 234 0078 from abroad)

• Quotes: 0333 234 0036

• Claims: 0333 234 0012 (or +44333 234 0012 from abroad)

 

Other products

• Travel: 0333 234 9913 (or +44 333 234 9913 from abroad)

• Car financing: 0333 234 9917 (or +44333 234 9917 from abroad)

• Personal loan: 0333 234 6007 (or +44333 234 6007 from abroad)

• Landlord: 0333 234 9965 (or +44 333 234965 from abroad)

• Motorbike: 0844 409 7110

• Pet: 0343 290 9141

 

Telephone charges: Please note that all domestic calls to numbers beginning with 03 and 0345 are charged up to 9p/min from landlines and 55p/min from mobile phones. The tariff for numbers starting from 0844 is up to 7p/min plus any company access charges. However, please speak to your telephone network operator or service provider for more information. In addition, calls made from outside of the UK will incur international (and for mobile users roaming) charges.

 

2. BY EMAIL

If you prefer to get in touch with Admiral Insurance by writing, you may send your email to the following addresses:

 

• Claims: claimsquality@admiralgroup.co.uk

• Loans: loansquality@admiral.com

• Corporate: quality@admiral.com

• Careers: workwithus@admiralgroup.co.uk

• Media queries admiral@fticonsulting.com

• Brand assets: AdmiralPR@brandcontent.co.uk

 

You may also use the company’s online contact form at https://secure.admiral.com/contactUs/emailUs.php to contact them. Admiral Insurance will typically respond within 24 hours during working days.

 

3. BY POST

 

For official or legal communications, please mail your letter to the address below:

Admiral

Tŷ Admiral

David Street, Cardiff

CF10 2EH, United Kingdom

Admiral Insurance’s headquarters in Cardiff, Wales. Image courtesy of Seth Whales

Admiral Insurance’s headquarters in Cardiff, Wales. Image courtesy of Seth Whales

 

4. ADMIRAL INSURANCE COMPLAINTS

Admiral Insurance aims to provide their customers with a clear and straightforward channel of reporting. The company will perform a full and fair investigation on all complaints received and inform customers of the results as well as corrective actions taken to resolve any issues.

An official response would be sent to customers within five working days upon receipt of complaints. If the issue is unresolved, Admiral will send an official acknowledgement with information on the officers assigned to handle the case as well as the subsequent date of contact.

Complaints can be filed using telephone, letter, e-mail or fax. Please direct any complaints to the respective channels below.

 

• Policy-related complaint

Telephone: 0330 333 5888

Address: Complaint Manager Admiral, Ty Admiral, David Street, Cardiff CF10 2AA

                                                                                                                                           

• Claims-related complaint

Telephone: 0330 333 5887

Fax: 0330 222 5770

Address: Claims Quality Manager Admiral, Claims Department, Ty Admiral, David Street, Cardiff CF10 2AA

Email: claimsquality@admiralgroup.co.uk

 

• Loan-related complaint

Telephone: 0330 234 6008

Address: Quality Manager Admiral, Admiral Loans, Ty Admiral, David Street, Cardiff CF10 2AA

Email: loansquality@admiralgroup.co.uk

 

In the event you are not satisfied with how a complaint was handled, or if an issue remains unresolved after eight weeks, you have the option of escalating your complaint to the Financial Ombudsman Service, which is an independent agency tasked with arbitrating disputes between customers and organisations registered with the Financial Services Authority. You may get in touch with them via:

 

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 08000 234 567 or 0300 123 9 123                                                      

Mail: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

 

The agency usually resolves cases within three months. However, resolution may take longer for highly complex disputes.

 

5. CALLING ADMIRAL INSURANCE CUSTOMER SERVICES

The customer service department of larger organisations like Admiral Insurance typically handles a huge volume of calls on a daily basis. To improve efficiency and resource allocation, companies like to use automated operators to filter and distribute calls. However, owing to high call volumes, customers seeking help usually have to spend time being hold before eventually speaking to a frazzled customer service representative. An irate customer and a tired support staff rarely make a good combination.

 

This is where strategy comes in. By using the following tips, you will have a more productive conversation with Admiral Insurance’s service reps.

 

(i) Write down your issue on a piece of paper in advance. Review the complaint a few times to make sure you have all the relevant information. Service representatives usually have to dig important information from customers already annoyed with the long wait time.

 

(ii) Prepare your supporting documents such as receipts, invoices and contracts and keep them close. Many customers will only start digging for documents in the middle of their conversation. That’s not helpful.

 

(iii) Service reps are human too. They have been yelled and berated at the whole day by people who should know better. Treat them with courtesy and respect. Use words like ‘please’ and ‘thank you’. Not only will they appreciate your kindness, we guarantee that this will make them work harder for you.

 

(iv) Pick the right time to make the call. Don’t call while you’re busy at work. Otherwise, you will get progressively more annoyed the longer you’re being kept on hold, and the more questions are directed at you. Create a window when you can stay on hold without any pressure from colleagues or family members. Ideally, make the call during off-peak hours.

 

Follow these steps, and you will be amazed at the result!

 

Admiral Insurance’s electricity substation in Newport

Admiral Insurance’s electricity substation in Newport. Image courtesy of Geograph.

6. ABOUT ADMIRAL INSURANCE

Admiral Insurance is a Cardiff-based insurance company with clients across the United Kingdom. It also has a presence in India, Italy, Spain, Canada, and the United States. The company is a subsidiary of Admiral Group plc. It is one of the largest insurance companies in the UK.

 

Established in January 1993, Admiral Insurance underwrites insurance policies for cars, vans, motorcycles, homes, loans, financing, pets and travel. The company generated revenues in excess of £1.2 billion in 2018.

 

The company was named as the 18th best workplace in the world in 2019. A year earlier, Admiral Insurance was named the seventh-best multinational workplace in Europe.

 

Front entrance of Admiral Insurance's headquarters in Cardiff

Front entrance of Admiral Insurance's headquarters in Cardiff. Image courtesy of Google Maps, used under the fair dealing doctrine of Sections 29 and 30 of the Copyright, Designs and Patents Act 1988

 

7. ADMIRAL INSURANCE ON SOCIAL MEDIA

• Facebook: https://www.facebook.com/admiralUK

• Twitter: https://twitter.com/admiralgroup

• YouTube: https://www.youtube.com/user/theadmiralcommunity

 

8. USEFUL ADMIRAL INSURANCE URLS

Official website: https://www.admiral.com/

Admiral Group plc: https://admiralgroup.co.uk//

 

Celebrating 25 years of business

https://www.youtube.com/embed/lv-10btXAsg