UK Contact Phone Numbers

Hastings Direct Telephone Number: 0871 472 1695

Hastings Direct logo. Image courtesy of Wikipedia, used under the fair dealing qualifications of the Copyright, Designs and Patents Act 1988.

Hastings Insurance Services Ltd, better known as Hastings Direct, provides a range of home and vehicle insurance for homeowners, vehicle-owners and businesses. If you need to speak to a Hastings representative, please use one of the options listed below.

1. BY TELEPHONE

Operating Hours: Monday to Friday, 8.00 a.m. to 9.00 p.m.; Saturday, 9.00 a.m. to 5.30 p.m.; Sunday, 10.00 a.m. to 5.00 p.m.

• General Lines:  0871 472 1695

*Calls cost 7p per minute plus your phone company’s access charge

• Incident Reporting: 0333 321 9800 (open 24 hours a day, 365 days a year 

Note: All telephone numbers below with an asterisk open 24 hours a day, 365 days a year

• Customer Service: 0333 321 9801 and 0871 472 1695

• Policy renewal: 0333 321 9790

• Policy Renewal (Home): 0333 321 9681

• New policy quote: 0333 321 9675

• Claims (UK): 0333 321 9800*

• Claims (EU): +44 1424 738 585*

• Breakdown (UK): 0333 321 9680*

• Breakdown (EU): +44 1737 815 876*

• Complaint: 0871 472 1695

Policy Cancellation: 0871 472 1695.

* Please note that all calls to numbers starting with 01 and 03 listed above are charged between 8p and 13p/mins when using landlines and between 20p and 55p/mins when using mobiles. Calls made from outside the UK will be subjected to additional tariff and may incur international roaming charges. Calls to 0800 numbers are free of charge.

2. BY EMAIL

If you would like to communicate electronically with Hastings Direct, here are several e-mail addresses that you can use.

Customer Relations: customerrelations@hastingsdirect.com

Press Office: pr@hastingsdirect.com (Maria Morritt or Natalie Sadlier, +44 (0)1424 738225)

Investor Relations: ir@hastingsplc.com (Louise Underwood, Director/ +44 (0)1424 738366)

Company Secretary: cosec@hastingsplc.com (Tony Leppard)

3. BY POST

Dealing with insurance companies like Hastings Direct entails the possibility of sending letters and documents for policy or claims-related matters. As such, it is prudent to have the company’s postal addresses handy. Here are the addresses of all three of Hastings Direct offices:

Head Office

Conquest House
Collington Avenue
Bexhill-on-Sea
East Sussex
TN39 3LW

Newmarket Office

Rosalind Franklin House,
Oaks Business Park,
Fordham Road,
Newmarket,
Suffolk,
CB8 7XN 

Leicester Office

1 St George's Way
Leicester,
LE1 1SH

Hastings Direct headquarters in East Sussex. Image by Google Maps, permissible under fair use license.

4. SOCIAL MEDIA

Hastings Direct has a fairly active presence on the social media. You can connect with them to keep tabs with the latest news in the industry using the URLs below.

• Facebook: https://www.facebook.com/HastingsDirect/  

• Twitter: https://twitter.com/hastingsdirect  

• YouTube: https://www.youtube.com/channel/UCgAqn0glWEfGoi6aj1jVBhw

• LinkedIn: https://www.linkedin.com/company/hastings-direct  

• Google+: https://plus.google.com/+hastingsdirect

5. FILING A COMPLAINT WITH HASTINGS DIRECT

Hastings Direct takes great pride in its efficiency and level of service. So much so, the company publicly publish its complaint statistics for public scrutiny. If you wish to file a complaint with Hastings Direct, you may choose from one of the three available channels.

  1. Online Form
     

Hastings Direct provides customers with an easy way to file a complaint using its online complaint form. Simply write down the nature of your complaint, type in your contact and policy details, and press submit.

  1. Email

If you prefer a less formal method, send your complaint by email to customerrelations@hastingsdirect.com. Remember to include your policy and contact details to ensure a speedy response.

  1. Post

 To submit a complaint by post, please send your letter to the Customer Relations Department at

Hastings Direct
Conquest House
Collington Avenue
Bexhill-on-Sea
East Sussex
TN39 3LW

A Hastings Direct representative will revert back with an acknowledgement of your complaint within five days of receipt of your complaint, and thereafter, assign an officer to look into the matter. The company aims to resolve all complaints within eight weeks of receipt.

If Hastings Direct is unable to provide you with a satisfactory resolution to your complaint, you may escalate your grievances to the Financial Ombudsman Service, which is an agency created by the Parliament to assist in resolving disputes between end users and businesses. Give the agency a call at 0800 023 4567 or 0300 123 9123 for an immediate consultation. If you would like to go forward with your complaint, simply fill in and submit an online form with details of your case. Alternatively, you can also download a copy of the form, fill it, and post it to the Ombudsman at

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR 

ABOUT HASTINGS DIRECT

Hastings Direct is the trade name used by Hastings Insurance Services Ltd, a UK-based, and Australian-owned, insurance broker. The company, which was established in 1997, also markets various other insurance products using other trade names, such as, Hasting Essential (barebones car insurance) and Insure Pink (which donates £10m to breast cancer-related charities for every policy purchased).

Hastings Direct is highly respected in the industry owing to its high level of professionalism; being chosen as UK’s Car Insurance Provider of the Year for three consecutive years (2014-2016) is a testament to that.

Despite its sterling reputation, Hastings is still largely a regional player, as evidenced by its relatively small revenue of £570 million in 2016. This is probably due to the fact that the company rarely expands out of South East England.

USEFUL HASTINGS DIRECT URLS:

HASTINGS DIRECT OFFICIAL WEBSITE: https://www.hastingsdirect.com/

HASTINGS GROUP WEBSITE:  https://www.hastingsplc.com/