Apple UK Telephone Number: 0871 472 1687
An inverse Apple Logo
Do you have an issue with your iPhone? Are you struggling to find an Apple Store? Do you have questions about your warranty period or coverage? Are you tired of being kept on hold and trawling through website after website searching for the relevant and accurate information? Are you trying to speak to an actual human being? We understand your frustrations, which is why we’ve compiled a list of phone numbers as well as other contact methods which you can use to get in touch with Apple.
Operating hours, unless otherwise stated: 8 a.m. to 8 p.m., Monday-Friday; 9 a.m. to 6 p.m. Saturday to Sunday
• Apple Store Customer Service: 0871 472 1687
• Apple Technical support: 0800 107 6285
• Apple Technical support (Beats by Dre headphones and speakers): 0800 028 2329
• Apple Store (Business): 0800 058 2222 (9 a.m. to 8 p.m., Monday to Friday)
• Apple Store (Education): 0800 048 0408
• Apple Store (Educational purchases): 0800 912 0207
If you would like to receive an even higher level of support as well as access to senior technical staff, you can purchase Apple’s Help Desk Support contract, which costs £479 annually. The package offers 12 hours of support daily throughout the year for almost all devices, such as iPhone, iPad and Mac, and software, such as iOS, Final Cut Pro and Garageband.
Customers also have the option of scheduling a callback with Apple Support for iCloud and iTunes related issues.
Telephone charges: Numbers starting from 0800 is categorised under Freephone, which means they incur no charges when dialled domestically. Ofcom announced in 2018 that mobile operators are no longer allowed to impose access charges to 0800 numbers. However, please check with your mobile operators for confirmation.
Like most large corporations, Apple seeks to minimise customers’ path of contact to reduce support volume. In line with this, Apple has an interactive support page which provides solutions to common questions and issues.
However, they have published several support emails for specific issues.
• Reporting iMessage Spam: firstname.lastname@example.org
• Reporting suspected phishing attempts: email@example.com
• Suspicious behaviour and emails relating to iCloud: firstname.lastname@example.org
Customers also have the option of using the contact form in the global page which can be found here: https://www.apple.com/feedback/mail.html
Please send any official or legal communication to Apple to their UK headquarters at:
Apple Customer Support
Hollyhill Industrial Estate, Hollyhill
Cork, Republic of Ireland
An Apple store in Regent Street, London. Image courtesy of Marc Cluet
Apple does not have a specialised complaints department. Instead, each employee is expected to take ownership of problems and resolve it. If they are unable to do so, they will escalate it up the internal chain.
You may seek support by telephone (using the numbers listed above), online chat or email (using the support page) or visiting an Apple Store. Please use the Apple Store locator to find the nearest branch to you.
When all else fails, and you’d like to go all the way to the top, you might want to consider sending an email to Apple’s CEO, Tim Cook.
• email@example.com (email is monitored by a team)
Surprisingly, anecdotal evidence suggests that complaints to this email are sometimes resolved very quickly.
Apple is the biggest company in the world by market value. Its market valuation in 2018 is a staggering $961 billion – that’s three times larger than the GDP of Ireland! We tell you this so you will be prepared for the inevitably long waiting time when calling Apple’s customer services. Even a face-to-face appointment with the Genius Bar might take a while.
To minimise your waiting time, here are a few steps you can take:
• Call during a leisure period. Do not call during working hours or when you are doing something else. Otherwise, the wait will seem longer and you will easily become aggravated.
• Call during off-peak hours. This is common sense. If you call at nine in the morning or at two in the afternoon, you’re going to be waiting longer.
• Be kind. Yes, you’re frustrated, but don’t take it out on the service representative. You will only disincentivise them from going above and beyond for you. Honestly, when was the last time you did something extra for someone who’s rude to you?
The Apple Macbook Air is a firm favourite among trendy, young professionals. Image courtesy of Pixabay
Apple (UK) is a subsidiary of Apple Inc., a California-based technology company which builds and sells consumer electronics products and software.
The company was co-founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne (who sold his share after 12 days) – all colleagues at Atari at the time. Jobs financed the product development of the embryonic enterprise by securing a $15,000 personal loan.
Success came quickly for the company, and by the 1980s, Apple was already one of the biggest technology companies in the world. However, Apple’s flagship computer, Macintosh, struggled to compete with the cheaper personal computers using Microsoft’s operating systems (Windows) and Intel’s powerful microprocessors.
The company went through a lean 1990s, which even saw the ouster of Jobs as CEO. However, Apple regained its momentum in 1998 when a faction supporting Jobs on the board managed to reinstate him as CEO. Jobs then dragged Apple through a whirlwind of changes culminating with the release of the iPhone on June 29, 2007.
With its unique operating system, the iPhone revolutionised mobile communication, and almost instantly reshaped the face of the smartphone landscape. It also almost destroyed ancient giants like Nokia.
Today, Apple has become more than just a technology company – it represents youth, innovation and luxury.
A Memorial Statue in Budapest of the late Steve Jobs, the pioneering co-founder of Apple. Image courtesy of Wikipedia
• Facebook: https://www.facebook.com/apple/
• Twitter: https://twitter.com/apple
• Twitter (support): https://twitter.com/AppleSupport
• LinkedIn: https://www.linkedin.com/company/apple/about/
Official website: https://www.apple.com/uk/
Global website: https://www.apple.com/